Refund policy

6. RETURNS POLICY

(1) Our Purchase Services come with guarantees that cannot be excluded under the Australian Consumer Law. Turner Precision Engineering will process refunds in accordance with the Australian Consumer Law for major failures (‘Major Failures’) and minor failures (‘Minor Failures’).

(2) A Major Failure occurs where you would not have availed of the Purchase Services if you had known about the defect, the Purchase Services are significantly different to what was described, the Purchase Services are substantially unfit for their usual purpose or a purpose made known to you or the Purchase Services are unsafe. For Major Failures or major problems with the Purchase Services as defined under the Australian Consumer Law, you are entitled to a replacement or refund.

(3) If the Services fail to be of acceptable quality, and the failure does not amount to a Major Failure, we are entitled to an opportunity to fix the minor problem as long as this is within a reasonable period of time. If we cannot fix the Minor Failure, you are entitled to cancel the contract with us and obtain a refund for the proportion of the Purchase Services not already consumed at the time of the cancellation.

(4) It is your responsibility to inspect your Products on delivery. For defective merchandise, you must contact us within 14 calendar days of delivery to report any discrepancies or faults to make a claim. 

(5) Please contact us by email at our Contact Details with your details, order number, proof of purchase information, Products to return and a photo of the defect and brief description of the reason for return, repair or exchange. We will process your request within three (3) business days and our staff will assist you in assessing the Products and provide you with additional details for returning your Products and information for the repair, replacement or refund.

(6) Returns or refunds are made in our discretion subject to any guarantees that cannot be excluded under the Australian Consumer Law. Where Turner Precision Engineering accepts the Product as defective, then Turner Precision Engineering will, either repair or replace the defective Product or part thereof with a replacement Product, a repaired Product or a re-manufactured equivalent at no charge to you for parts or labour.

(7) You are responsible for any postage and shipping costs associated with a refund unless you are legally entitled to claim reasonable postage or transportation costs. 

(8) To return a product, send the Product within 14 days of receiving your parcel to our address at: Turner Precision Engineering (Aus) Pty Ltd, 3/53 Enterprise Street, Kunda Park QLD 4556

7. LIMITATIONS OF RETURN

(1) Returns will only be considered for Products in original condition (preferably in original packaging). Products that have been modified or excessively handled will not be accepted as a return. No credit will be allowed for Products that have been used, modified or damaged or used in a manner or purpose for which the Product was not intended. 

(2) Returns do not apply to any defect in the Products arising from:

(a) Fair wear and tear

(b) Incorrect assembly or not installed or maintained in accordance with accompanying documentation or instructions

(c) Inadequate storage

(d) Inappropriate cleaning 

(e) Misuse

(f) Lack of maintenance

(g) The Product has been modified in anyway

(h) Product used in a manner or purpose for which the Product was not intended

(i) Repaired or serviced by someone other than Turner Precision Engineering

(j) Damage to Products due to events out of our control including Force Majeure once the Products are delivered to you. 

(3) Unless expressly provided in these Terms, Turner Precision Engineering does not give any warranty or representation of any kind in relation to the Products.